Terms & Conditions — Creative Holidays
By booking a session any of our Creative Holidays, you agree to the following terms:
1. Contract Formation and Payment
1.1. A legally binding contract is formed between the Traveller and the Organiser when the Organiser issues a written booking confirmation following receipt of either (a) full payment, or (b) a deposit as notified by the Organiser.
1.2. Deposits are non-refundable under all circumstances. Where a deposit is taken, the balance of the booking price must be paid by the date specified on the booking confirmation (“Balance Due Date”).
1.3. Failure to pay the balance by the Balance Due Date will constitute a cancellation by the Traveller, and the Organiser will be entitled to retain the deposit and apply the cancellation policy set out in Clause 2.
1.4. The Traveller is responsible for ensuring that all information provided to the Organiser is accurate and up to date, including but not limited to names (as shown on passport), contact details, passport validity, and insurance details. The Organiser accepts no liability for costs incurred as a result of inaccurate or incomplete information.
2. Cancellation by the Traveller
2.1. In accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to contracts for leisure services where the contract provides for a specific date or period of performance.
2.2. In accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTR 2018”), the Traveller may cancel the booking at any time prior to departure by giving written notice to the Organiser. The Organiser will apply a cancellation charge (“Termination Fee”) equal to the actual costs reasonably incurred by the Organiser as a result of the cancellation, which may amount to up to 100% of the booking price.
2.3. The Traveller acknowledges and agrees that costs are often incurred immediately upon booking (including, without limitation, accommodation deposits, flight costs, transfers, and group activity reservations) and that such costs are non-refundable to the Organiser.
2.4. The Traveller’s failure to attend the trip for any reason, including but not limited to personal choice, illness, change of circumstances, or refusal to travel, will be treated as a cancellation subject to this Clause.
3. Cancellation Fee Schedule
Without prejudice to the Organiser’s right to recover actual unrecoverable costs, the following schedule will normally apply:
More than 120 days prior to departure: 25% of booking price.
90–120 days prior to departure: 50% of booking price.
60–89 days prior to departure: 75% of booking price.
Less than 60 days prior to departure: 100% of booking price.
4. Transfers and Substitutions
4.1. In accordance with Regulation 9 of PTR 2018, the Traveller may transfer the booking to another person (a “Substitute Traveller”) provided that:
(a) written notice is given at least 14 calendar days before departure;
(b) the Substitute Traveller meets all eligibility requirements (passport validity, visa, insurance, conduct requirements); and
(c) all additional costs incurred by the Organiser or suppliers as a result of the transfer (including but not limited to airline name-change fees, administrative charges, or accommodation amendments) are paid in full prior to confirmation.
4.2. The Traveller and the Substitute Traveller shall be jointly and severally liable for payment of the booking price and all associated transfer costs.
5. Changes and Cancellations by the Organiser
5.1. The Organiser reserves the right to make minor changes to the itinerary (including accommodation, flights, and activities) where reasonably necessary. Equivalent or higher-quality alternatives will be provided where possible.
5.2. If the Organiser is required to significantly alter the essential terms of the booking, the Traveller will be notified without undue delay and may either:
(a) accept the changes;
(b) accept an alternative trip (if offered); or
(c) cancel with a refund of monies paid, excluding non-recoverable supplier costs.
5.3. The Organiser may cancel the trip entirely in the event of insufficient bookings or circumstances beyond its reasonable control.
5.4. If cancellation is due to circumstances within the Organiser’s control, a full refund will be provided. If due to force majeure (as defined in Clause 15), refunds will be limited to amounts recoverable from suppliers.
6. Flights and Accommodation
6.1. Flights and accommodation are arranged as group bookings. The Traveller’s contract for such services is with the Organiser and not directly with the airline, accommodation provider, or other suppliers.
6.2. Supplier refund or cancellation policies do not affect or override these Terms.
6.3. The Traveller is solely responsible for complying with airline requirements including, without limitation, online check-in, baggage restrictions, and arrival at the airport within the required timeframe. The Organiser accepts no liability for missed flights due to Traveller error.
7. Insurance
7.1. It is a condition of booking that the Traveller arranges comprehensive travel insurance that includes cover for medical treatment, cancellation, repatriation, and loss or theft of belongings.
7.2. The Organiser may request proof of insurance prior to departure. Failure to provide such proof will not reduce the Traveller’s liability but may result in refusal of travel without refund.
8. Health, Safety and Conduct
8.1. The Traveller warrants that they are medically fit to travel and participate in the activities included in the trip.
8.2. The Traveller must disclose any pre-existing medical conditions at the time of booking.
8.3. The Organiser reserves the right to refuse participation or remove the Traveller from the trip if, in its reasonable opinion, the Traveller poses a risk to themselves, other participants, or third parties. No refund will be issued in such circumstances.
8.4. The Traveller must behave respectfully towards fellow travellers, staff, suppliers, and local communities. Abusive, disruptive, or illegal behaviour will result in immediate removal without refund.
9. Visas, Passports and Entry Requirements
9.1. The Traveller is responsible for ensuring they hold a valid passport with at least six months’ validity beyond the date of return, and all necessary visas and entry documentation.
9.2. The Organiser accepts no liability for costs, losses, or denial of entry arising from failure to comply with these requirements.
10. Photography, Videography and Content
10.1. The Traveller acknowledges that the primary purpose of the trip may include creation of photography and videography content. By attending, the Traveller grants the Organiser a perpetual, worldwide, royalty-free licence to use, reproduce, and distribute such content in any media for marketing and promotional purposes.
10.2. Intellectual property rights in content created by the Organiser shall remain vested in the Organiser.
10.3. Travellers may use content in which they appear for personal or professional promotion, but may not resell or license such content without the Organiser’s written consent.
11. Data Protection (GDPR)
11.1. The Organiser will process Traveller personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
11.2. The Organiser will not disclose Traveller data to other participants except where strictly necessary.
11.3. The Traveller consents to data being shared with suppliers solely for the purpose of fulfilling the booking.
12. Liability Limitations
12.1. To the maximum extent permitted by law, the Organiser shall not be liable for:
(a) loss, theft, or damage to belongings;
(b) delays, cancellations, or failures of airlines or suppliers;
(c) illness, injury, or accident occurring during free time or activities not arranged by the Organiser.
12.2. The Organiser’s maximum liability under these Terms shall not exceed the total amount paid by the Traveller.
13. Damages, Losses and Security
13.1. The Traveller is liable for any damage, loss, or excessive cleaning required to accommodation, vehicles, or equipment caused by their negligence, misconduct, or failure to comply with instructions.
13.2. If damage cannot be attributed to an individual, the Organiser may apportion the costs equally among all Travellers.
13.3. The Traveller is responsible for all fines, tolls, penalties, or charges incurred in relation to car hire or transfers where attributable to their actions.
13.4. The Organiser reserves the right to require a security deposit prior to departure. Any deductions will be notified in writing, with the balance (if any) refunded within 14 days of trip completion.
14. Activities and Itinerary
14.1. Participation in activities is voluntary and at the Traveller’s own risk.
14.2. The Organiser may cancel or amend activities due to safety, weather conditions, or supplier availability.
14.3. No refunds will be issued for activities missed due to late arrival, illness, or the Traveller’s personal choice not to participate.
15. Force Majeure
15.1. The Organiser shall not be liable or deemed in breach of contract for failure to perform obligations where such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, civil unrest, strikes, or government restrictions.
15.2. In such circumstances, the Traveller will be entitled only to refunds or credits to the extent recoverable from suppliers.
16. Alcohol and Substance Use
16.1. Responsible alcohol consumption is permitted.
16.2. Illegal drugs are strictly prohibited. Any Traveller found in possession of illegal substances will be immediately removed from the trip without refund and may be reported to local authorities.
17. Group Behaviour and Respect
17.1. The Traveller agrees to treat all persons encountered during the trip with respect and courtesy.
17.2. Behaviour that, in the Organiser’s opinion, disrupts the group or compromises safety may result in removal without refund.
18. Complaints Procedure
18.1. Complaints must be raised promptly during the trip to give the Organiser an opportunity to resolve them.
18.2. Formal complaints must be submitted in writing within 14 days of returning from the trip.
18.3. Complaints received after this period may not be investigated.
19. Governing Law and Jurisdiction
19.1. These Terms are governed by the laws of England and Wales.
19.2. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
20. Acceptance of Terms
20.1. By booking, the Traveller confirms that they have read, understood, and agreed to be bound by these Terms.
20.2. No booking will be accepted without express confirmation of acceptance.